The Hidden Tax on Time: What is the 80/20 Rule? If you’re an Australian Small to Medium Enterprise (SME) owner, you know the feeling: you spend most of your day doing small, repetitive tasks that don’t actually move the business forward. This phenomenon is captured by the Pareto Principle, often called the 80/20 Rule: 80% […]

The Problem You Didn’t See Coming: The “Confident Guess” You’ve heard the horror stories: an AI chatbot gives a customer a completely wrong price, invents a policy, or confidently makes up a non-existent delivery date. This is called AI Hallucination, and it’s the number one reason Australian Small to Medium Enterprises (SMEs) are terrified to […]