FOR IMMEDIATE RELEASE SYDNEY, NSW – 26 September 2025– Beesoft, a cornerstone of Sydney’s digital industry with a ten-year track record in web development, today announced the launch of Beesoft AI, a new “All-in-one AI Solution” designed to make powerful, custom-trained automation accessible and affordable for Australian small and medium businesses (SMBs). The new platform […]
Technology is only half the battle. Organisations across Australia are investing in generative AI, real‑time assistance and automation to lift the performance of their contact centres. Many already have a technical roadmap, a business case and executive sponsorship. Yet the most sophisticated solution will fail if the people who must use it fear it, resist […]
We’ve all experienced it: you open a company’s web chat with a quick question and a polite bot appears. You type, wait, and receive a response that either restates the obvious or misses the point entirely. Recently, a colleague asked a major carrier’s chatbot, “Can I fly with a broken leg?” The bot replied with […]
It’s 9am on a Monday. A support agent logs in, greeted not by a clear inbox but by a mountain of unresolved tickets, voicemails and outdated customer records. Before they can help a single customer with a genuine, time-sensitive issue, they spend the first hour on manual data entry and verification. This daily grind is […]
Artificial intelligence has moved beyond hype and become a strategic imperative for contact centres and customer experience (CX) teams. For Australian CX and sales leaders, the critical question is no longer whether to invest in AI – it’s how to invest wisely, securely and with measurable commercial outcomes. This article sets out a practical AI […]
Artificial intelligence is no longer a frontier reserved for multinational corporations. Across Australia, small and medium enterprises (SMEs) are beginning to adopt AI to streamline operations, improve customer engagement and extract value from data. The rapid evolution of generative AI and accessible machine‑learning tools has lowered entry barriers, but the path to effective implementation still […]
Artificial intelligence has moved from buzzword to toolbox, quietly threading itself into tasks like invoicing, rostering, customer support and demand forecasting. For Australian small businesses-whether you’re running a café in Cairns, a repair shop in Fremantle or a professional service in Parramatta-the question isn’t “Is AI real?” but “Are we ready?” Readiness is less about […]
The shop lights come on, the inbox fills, and the to‑do list grows faster than the day. Somewhere between inventory, invoices, and customer questions, you keep hearing that AI could help. But should it? And where would you even begin? This guide is a practical map for small businesses considering AI-not a sales pitch, not […]
AI and Sustainability: Striking the Balance in the Asia-Pacific offers a dynamic overview of how artificial intelligence is being harnessed to meet the region’s environmental targets while curbing its own energy footprint. Through vivid case studies-from precision irrigation in Southeast Asia that cuts water use by up to 30% to AI-driven smart grids in Japan maximizing renewable integration-the post highlights three pivotal features: data-driven decision-making, cross-sector collaboration, and adaptive policy frameworks. Its advantages include enhanced resource efficiency, economic resilience and biodiversity protection, making it a blueprint for sustainable innovation tailored to the Asia-Pacific’s unique challenges.
The rise of sophisticated voice cloning hitting senior officials shows why the world needs to get serious about AI governance-yesterday. Deepfakes are no longer just creepy curiosities in political spats; they’re barreling full tilt into national security territory. Just ask US Senator Marco Rubio. Someone cloned his voice and tried to trick other officials into […]
