Understanding Conversational AI: An Introduction to Chat and Voice Technologies. 🤖💬
We’ve all met a polite bot that restates the obvious or misses the point. A colleague once asked a major carrier’s chatbot, “Can I fly with a broken leg?” and it replied with a link about pregnancy travel — funny, but telling: the tech is trying, yet often not understanding humans.
This is the crux: scripted, rule-driven bots ≠ genuine Conversational AI. True systems interpret language, grasp context and intent, connect to back-end data, and learn from every interaction. 🧠
The aim isn’t to fool people into thinking they’re talking to a human. It’s to deliver accurate, timely answers with minimum friction. 🚀
Want to see it in action? Contact Beesoft for a Demo. 👇
