Legal

Privacy Policy

Last updated: 26 July 2026

Beesoft Solutions Pty Ltd (ABN 73 138 033 360, "we", "us", "our"), the operator of BeesoftAI, respects your privacy and is committed to handling your personal information responsibly. This policy explains what we collect when you use BeesoftAI, why we collect it, who we share it with, and the choices and rights available to you. We're an Australian business, and we handle your information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By creating an account or using BeesoftAI, you agree to the collection and use of information as described in this policy. If you don't agree with something here, please don't hesitate to get in touch — our details are at the bottom of this page.

1. What information we collect

We collect information in a few different ways, depending on how you use BeesoftAI:

Account information — your name, email address, and password when you register.
Optional profile details — phone number and business or company name, if you choose to provide them.
Payment information — if you subscribe to a paid plan, your payment is processed directly by Stripe. We don't store your full card details ourselves — Stripe handles that securely and shares with us only what we need to manage your subscription (such as plan status and billing history).
Usage data — which tools you use, how often, and your token balance and consumption, so we can run the service and show you accurate usage in your dashboard.
Content you submit — prompts, documents, and other input you provide to AI tools (including chats with Bee), along with the generated output. This content is processed by our AI provider to produce your results (see Section 3 below).
Technical information — your IP address, browser type, and device information, collected automatically to keep the platform secure and working properly.

2. Why we collect it

We use your information to:

Create and manage your account, and provide the tools and features you request.
Process payments and manage subscriptions for paid plans.
Send you transactional emails — things like welcome messages, password resets, and notices about your token balance or billing.
Maintain the security of our platform and detect misuse, fraud, or technical issues.
Understand how BeesoftAI is used so we can improve it and build tools people actually want.
Comply with our legal obligations, including under Australian tax and consumer law.

We do not sell your personal information to third parties, and we don't use your private content to train our own AI models.

3. Who we share your information with (including overseas)

To run BeesoftAI, we work with a small number of trusted service providers. Some of these are based overseas, which means your information may be handled outside Australia. We only work with reputable providers who maintain strong security and privacy practices.

Google (Gemini API), based in the United States — processes the prompts you submit and generates the AI output you receive. This is the core engine behind BeesoftAI's tools.
Supabase, a US-headquartered company — stores your account and usage data in a database hosted in our Sydney, Australia region.
Resend, for sending transactional emails such as account verification and password resets.
Stripe, for processing payments on paid plans, where applicable.

Where we disclose personal information overseas, we take reasonable steps to ensure these providers handle it consistently with the Australian Privacy Principles, including through their own security and privacy commitments.

4. Cookies

BeesoftAI uses functional cookies to keep you securely logged in and to remember your session while you use the platform. We don't currently use advertising or tracking cookies. If this changes in the future, we'll update this policy and let you know.

5. Marketing communications

Creating a BeesoftAI account also signs you up to receive occasional marketing emails from Beesoft Solutions Pty Ltd — things like new features, tips, and offers related to BeesoftAI. By registering, you're providing your consent to receive these emails. You can unsubscribe at any time using the link included in every marketing email we send, or by contacting us directly, and doing so won't affect your ability to use your BeesoftAI account.

6. Children and minors

BeesoftAI is intended for people aged 16 and over. We don't knowingly collect personal information from anyone under 16. If you believe a child under 16 has provided us with personal information, please contact us and we'll take steps to delete it.

7. Data security

We take reasonable technical and organisational steps to protect your information from misuse, interference, loss, and unauthorised access, including secure hosting, encrypted connections, and restricted access to personal information within our team. That said, no system is completely immune to risk, and we encourage you to use a strong, unique password for your account.

8. How long we keep your information

We keep your personal information for as long as your account is active, or as needed to provide you with our services. If you delete your account, we'll delete or de-identify your personal information within a reasonable period — generally within 30 days — except where we're required to retain certain records for longer to meet our legal or tax obligations (for example, financial records relating to payments).

9. Accessing and correcting your information

You're welcome to ask us for access to the personal information we hold about you, or to ask us to correct it if it's inaccurate or out of date. You can update most of your account details directly in your dashboard, or contact us using the details below and we'll assist you.

10. Complaints

If you have any concerns about how we've handled your personal information, please contact us first — we'd genuinely like the chance to sort it out. Email us at info@beesoft.com.au with the details, and we'll acknowledge your complaint and aim to respond within 14 days.

If you're not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

11. Changes to this policy

We may update this policy from time to time as BeesoftAI grows and changes. We'll update the date at the top of this page whenever we do, and if a change is significant, we'll do our best to let you know directly.

12. Contact us

Beesoft Solutions Pty Ltd (ABN 73 138 033 360)

Level 13, Suite 1A, 465 Victoria Ave, Chatswood NSW 2067

Email: info@beesoft.com.au